Regulations

ONLINE SHOP REGULATIONS

naturalwoodpanels.pl

§1

The term Sellers

1. The owner of the store is:

NATURALWOODPANELS James Sobisz

based in Zarnowska 84-360, ul. Lake 37

NIP: 841-137-64-90

Code: 771234360

Tel. + 48 888 24 24 00

E-mail: naturalwoodpanels@gmail.com

Registered by the City Council in Leba

§2

General Provisions

1. Shop online [hereinafter Shop] conducts retail sales via the Internet on the basis of these Rules [hereinafter Regulations].

2. The consumer [next customer] is a natural person effecting the Store legal action not directly related to its business or professional activity. (Civil Code Art. 22)

3. The entrepreneur [continue Entrepreneur] is the person / entity / organization concerned with Store legal action relating to its business and profession.

4. The Regulations are an integral part of the contract of sale concluded with the Client / Entrepreneur.

5. Prices in the store are gross. (Includes VAT)

6. The goods available in the store are free from physical and legal defects. Exceptions are goods displayed at auctions Store, with clearly marked in the description of a physical defect. These items can be purchased at a lower price.

7. All items available in the store are made to individual order.

8 Photos found on the website store are preview image and may differ from the product obtained.

§3

Orders

1. Orders can be placed as follows:

through a form available on the website of the Shop (customer basket)
e-mail to the address available on the Store’s website,

by phone at the numbers listed at the website store.

2. The condition of the contract is to provide the Client / Entrepreneur data to verify the Customer / Entrepreneurs and recipient of the goods. Shop confirms acceptance of the order by sending a message to the specified when ordering e-mail, describing the object of the contract. The shop has the right to refuse orders, limit the method of payment or prepayment request if the request raises legitimate doubts about the veracity and reliability of the data supplied or method of payment.

3. The parties are bound by the information contained on the website-selling merchandise store at the time of order, in particular the price, product description, product features, elements included in the kit, timing and method of delivery.

4. The information on the Store’s website does not constitute an offer within the meaning of the Civil Code. Client / Entrepreneur placing an order is made an offer to purchase a particular product.

5. Client / Entrepreneur placing the order makes an offer of sale agreement of the ordered products.

6. After you order the specified e-mail is sent with information about the next stages of the contract:

After verification of the order, store sends the specified by the customer / Entrepreneur e-mail address acknowledgment of the order for execution. Information about the acceptance of an order is a statement Sellers acceptance of the offer referred to in §3 sec. 5 above and upon its receipt by the Client / Entrepreneur contract of sale is concluded.

7. After the conclusion of the Sales Agreement, Shop confirms the Customer / Entrepreneur its terms, sending it to the Customer’s e-mail address / Businesses or in writing to specified by the Client / Entrepreneur address when ordering.

8. If you choose the payment method transfer of the contract period will be counted from the moment in which the means for ordering customer / Businesses will be posted on the bank account Store.

9. The shop is responsible to the client / Entrepreneur based on warranty rights regulated by the Civil Code of 23 April 1964. (Journal of Laws No. 16, pos. 93, as amended.) For 24 months (in the case of new ones), or for a period of 12 months (for all goods used). Detailed description of the complaint is in § 6 of these regulations.

§4

Payments

1. The client / entrepreneur has the choice of payment methods:

payment by bank transfer (transfer)
Electronic payment through PayPal (PayPal)
payment by bank check (check).

2. Shipping prices are specified in the summary order.

3. The condition for release of goods is payment for goods and shipping.

§5

Shipment

1. Store sends ordered goods through ………………………………………… ..

§ 6

Complaints

1. In the case of non-conformity Client / entrepreneur should return defective goods to the store with a description of non-compliance. Shipping costs paid by the customer / Entrepreneur. Address to which customer / entrepreneur should return the goods:

NATURALWOODPANELS James Sobisz

ul. Lake 37

4.84-360 Zarnowska

2. Shop is bringing a Customer complaint / Businesses within 14 days of the return of the goods together with a description of non-compliance.

3. When the implementation of a justified complaint involves sending a Client / Entrepreneur new product or remedying the defects, supply costs borne Shop.

4. In the event that a complaint Shop Customer returns / Businesses shipment costs incurred.

5. Each client / trader can make use of extrajudicial means of dealing with complaints and redress. In this respect, it is possible to use by the Client / Entrepreneurs from mediation. List of permanent mediators and existing mediation centers are transferred and made available by the Governing relevant District Courts. For more information regarding the settlement of consumer disputes can be found at http://www.uokik.gov.pl/spory_konsumenckie.php

6. A model complaint form is attached as Appendix 2 to the Regulations.

7. Store is responsible to the client / Entrepreneur based on warranty rights regulated by the Civil Code of 23 April 1964. (Journal of Laws No. 16, pos. 93, as amended.) For 24 months (in the case of new ones), or for a period of 12 months (for all goods used).

8. Client / Entrepreneur at the time of the defect may require from the Shop (within the law guarantees):

an exchange on the new;

to repair the goods;

price reduction;

withdraw from the contract – if the defect is significant.

The shop will address customer requests / Businesses within 14 days of receipt of the request. The shop will consider requests Client / Businesses taking into account the following circumstances:

ease and speed of replacement or repair of the goods;

nature of the defect – a significant or insignificant;

whether the goods were previously advertised.

9. The shop may refuse a request Client / Entrepreneur relating to the exchange or repair the goods under the condition that the replacement or repair of the goods is impossible to achieve (eg. Due to the cessation of production of certain parts or the whole product), or in comparison with other possible requests would require excessive costs (eg. a request to replace the entire device with a new, if damage is one element of low value.). Shop propose in this case, an alternative solution.

§ 7

Right of withdrawal

1. On the basis of the Law on Consumer Rights dated 30 May 2014. The customer has the right to withdraw from the contract without giving any reason.

2. The right of withdrawal is effective if you will ship within 14 days of receipt of goods, statement of withdrawal from the contract. To meet the deadline, you must submit a statement before its expiry. The statement may be submitted on the form, which is attached to the law on consumer rights on 30 May 2014. (Attached as Schedule 1 to the Regulations), or by email: naturalwoodpanels@gmail.com

3. The customer returns the product to the store within 14 days of the declaration of withdrawal from the contract at his own expense.

4. Within 3 working days from receipt of shipment shop check the condition of the returned product.

5. Shop draws measures using the same method of payment, which used the customer. In the case of payment by credit card refund is performed on the card.

6. Where the customer has chosen the way of delivery of other than the least expensive offered by the store. The store does not refund the Customer incurred by him additional costs. Shop reimburse only the cost of the cheapest supplies of that object to the customer.

7. The Client covers all direct cost of returning items (eg. The cost of packaging, collateral, dispatch).

8. The right of withdrawal is not entitled to the Customer in the following cases contracts:

in the subject of which is the provision for non-prefabricated, manufactured according to customer specifications or servant meet its individual needs (eg. panels produced on request);

delivery of digital content which is not stored on a tangible medium if the performance has begun with the express consent of the customer before the deadline to withdraw from the contract and after having informed him by the store about the loss of the right of withdrawal;

in which benefits are subject to a sound recording or visual or computer programs delivered in a sealed package, if the package was opened after delivery;

in which the subject of the provision is the thing delivered in a sealed package, which after opening the package can not be returned due to health protection or hygiene reasons, if the packaging has been opened after delivery;

the provision of services if the store made a full service with the express consent of the customer, who had been informed before the provision that under the provision of the store will lose the right to withdraw from the contract;

in which the price or remuneration depends on fluctuations in the financial market over which the store does not have control, and which may occur before the deadline for withdrawal;

in which the subject is the thing dispersible provide rapid decay or having a short shelf life;

in which the subject of the provision are things that after delivery, due to their nature, are inextricably linked with other things;

in which the subject of the provision of alcoholic beverages, the price of which has been agreed in a contract of sale and the supply of which can only take place after 30 days and whose value depends on fluctuations in the market, the trader does not control;

in which the client expressly demanded that shop came to him to make urgent repairs or maintenance (if the store provides additional services other than those where the customer demanded performance, or provides things other than replacement parts necessary to perform repairs or maintenance, the right to withdraw from the Customer shall be entitled to contract for additional services or goods);

delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;

contained in a public auction;

the provision of accommodation other than for residential purposes, the carriage of goods, car rental, catering, services related to leisure, entertainment events, sports or cultural, if the agreement marked a day or period of service.

9. The right to withdraw from the contract without giving any reason not entitled entrepreneurs.

§8

Intellectual property

1. The use of any material published on the Store website (including pictures and descriptions of goods) without written permission Shop.

§ 9

Privacy Protection

1. By placing an order the Customer agrees to the processing of personal data solely for the purpose of the contract.

2. The processing of personal data carried out in accordance with the Act dated. August 29, 1997. Personal Data Protection (Journal of Laws of 2002. No. 101, item. 926, as amended).

3. The customer has the right to access their personal data and correct them, request to cease their processing and object to their treatment.

§10

Technical measures

1. In order to use online store, including browsing the assortment, place orders for the products, it is necessary to:

a) terminal equipment (eg. a computer, tablet, smartphone) with access to the Internet and web browser type Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari;

b) an active e-mail account (e-mail);

c) enabled Java script;

d) acceptance of the use of cookies (required to place an order).

§11

Entry into force and amendments to the Regulations

1. Regulations come into force on the date of publication on the website store.

2. These Rules may be amended.

3. Amendments to the Regulations will be published on the Shop website.

4. Information on changes to the Regulations will be sent to the Client / Businesses on the e-mail address indicated in the order.

5. Amendments to the Regulations come into force after 14 days from the date of their publication in the manner specified in paragraph. 3.

6. Shop recognizes that customer / Entrepreneur approved the changes to the regulations, if not terminate the agreement until the end of the expiry of the period specified in paragraph. 5.

7. In matters not covered by the provisions of these Regulations, it is appropriate Polish law, in particular the provisions of the Civil Code and the Act of 30 May 2014. On consumer rights.

Appendix 1

FORM OF WITHDRAWAL

(This form should be completed and returned just in case you wish to withdraw from the contract)

NATURALWOODPANELS James Sobisz

ul. Lake 37

4.84-360 Zarnowska

naturalwoodpanels@gmail.com

I ___________________________niniejszym inform you about my withdrawal from the contract for the supply of the following items: _____________________________________________________________

Date of agreement / delivery: _____________________________________________________

Name Consumer: ______________________________________________________

Consumer Address: _______________________________________________________________

Consumer Signature *: _____________________________________________________________

* Only if the form is sent on paper

Date: __________________________________________________

Appendix 2

COMPLAINT FORM

NATURALWOODPANELS James Sobisz

ul. Lake 37

4.84-360 Zarnowska

naturalwoodpanels@gmail.com

I ___________________________niniejszym inform you of detection of defects in the following products:

_________________________________________________

This defect: _______________________________________

Detailed description of detected flaws: __________________________________________________

Date of agreement / delivery: ____________________________________________________

Client Name: ______________________________________________________

Address Client: _______________________________________________________________

Customer demands: an exchange for new / repaired item / price reduction / withdrawal – (if the defect is significant) *.

* Delete as appropriate

Additional information: _________________________________________________

Consumer Signature **: _____________________________________________________________

** Only if the form is sent on paper

Date: __________________________________________________

Withdrawal form .pdf

Reklamacji.pdf form